We deliver to residential and business addresses only within Switzerland. All orders are shipped via Swiss Post from Monday to Friday, excluding public holidays.

Once your order has been processed, we are unable to change the delivery address or cancel it.

We offer delivery by Swiss Post for 8.50 per order. Delivery is free for orders over 80CHF (product subtotal before taxes and after discounts).

Unfortunately, once an order has been placed, we are unable to amend its details, including the delivery address or selected products.

If you wish to have your parcel rerouted, please contact the carrier and provide them with your tracking number.

As soon as your order is picked up by the carrier, we will send you tracking information by email. Please note that tracking may take up to 48 hours to become available.

We do our best to ship your orders as quickly as possible, but please allow 7 to 10 business days for delivery. In case of any issues with your delivery, please check tracking with the carrier or contact us at maarteech@gmail.com no later than 30 days after the estimated delivery date.

Given the nature of our products, we minimize their storage time in the warehouse and reserve the right to postpone shipments without prior notice during warm months. To avoid any risk of melting and to guarantee you impeccable products, orders placed from Wednesday to Friday will be shipped the following Monday.

Return requests will be handled on a case-by-case basis. Items must be new and in their original packaging to be eligible for a return. Requests must be made within 10 days of delivery. Please fill out the "Contact Us" form if you wish to return one or more items from your order.

Refunds will be issued upon receipt of your item(s). Please allow 10-14 business days for the transaction to be processed.

All our products are thoroughly inspected before shipping to ensure an optimal quality product. Please inspect your order carefully upon receipt.

It is the customer's responsibility to inform MA ARTE of any shipping or product issues within 10 days of delivery and to provide photos. Please complete the form available on our "Contact Us" page and provide the following information:

Order number

Email address

Name of damaged item(s)

Photo(s) of damaged item(s)

We use 100% vegetable wax, soy wax and coconut wax.

Because it's important to us, our candles and diffusers are PETA certified, cruelty-free and vegan, and crafted with the best intentions and ingredients. "Cruelty-free" means our candles are developed without any animal testing, while "vegan" means the product contains no animal-derived ingredients.

We use 100% vegetable wax (rapeseed or soy), cotton wicks, and high-quality fragrances (Grasse) or pure essential oils. Our products are phthalate-free and cruelty-free.

You can reuse the same cube until it no longer diffuses fragrance (approximately 2 to 3 uses of 3 hours each). The wax does not evaporate, only the scent fades.

For optimal combustion, consider these two points:

When using for the first time, let the candle burn until the wax is fully melted to the edge. For a large candle, this can take a few hours. Wax has a "memory": if it is extinguished when only partially melted, it will have difficulty melting completely. Sometimes it is necessary to anticipate this, but it will make a big difference to the burning of your candle.

Trim the wick with each use, removing excess wax. We recommend a length of 6-12mm. Our wicks are designed to extinguish themselves at approximately 12mm for added safety.