FAQ
After completing the form, please check your inbox (including your spam folder). You will find an email containing the following instructions:
- Payment of the 50% deposit
Upon receipt of payment confirmation, we will confirm your reservation by email. If, after our contact, the reservation is not finalized within 24 hours, we will consider it cancelled and the date will be rebooked.
Nous n'acceptons que les clients résidant en Suisse.
How does payment work?
Payment is divided into three installments:
30% – Deposit upon reservation (non-refundable).
70% – Before shipment or collection of the final work.
In case of postponement, the amounts already paid are valid for the new date, subject to availability.
Ideally, plan as soon as you know your event date; there's no need to wait until the last minute. By planning ahead, we can assist you with flower delivery arrangements and ensure a smooth process.
Availability is limited, and during peak months, some dates are booked far in advance.
Answer richtext
On average, it takes 2-3 months between receiving the flowers and framing them. We always do our best to reduce this timeframe, but pressing is a delicate process that cannot be rushed. Quality is our absolute top priority.
Yes. With many years of experience, experimentation, and knowledge, we can confidently state that we preserve all types of flowers. Each species has its unique characteristics, and it is precisely this accumulated experience that allows us to guarantee bouquets of exceptional quality.
There is always a slight change in colour; this is inevitable when all the moisture is removed from the flower. Some flowers retain very vibrant colours, while others fade slightly (red roses turn burgundy, for example).
This transformation is an integral part of the natural beauty of the process.
Answer richtext
No, orders for paintings and resin pieces are only shipped within Switzerland.
We do not accept returns for custom orders. Each piece is created exclusively for you; it is a unique and irreplaceable item.
That is why we always send you a photo of the composition for approval before framing.
This is the question everyone is asking, but rest assured! The bouquet will be shipped by La Poste or another reliable carrier, as the case may be. We will analyze each situation to determine the most suitable shipping method. After placing your order, you will receive a PDF with detailed instructions for a smooth shipment!
Each situation is reviewed individually. Please contact us as soon as possible.
We recommend sending us the flowers preferably 1 to 3 days after the event, and a maximum of 5 days. The fresher they arrive, the better the final result.
While awaiting delivery, keep the flowers in a vase of fresh water, away from heat and direct sunlight.
Free hand delivery in the canton of Valais, by appointment.
Shipping by Post as urgent and fragile, costs borne by the customer.
The painting will be shipped to your home by carrier with tracking and special packaging for fragile items. Shipping costs are at your expense.
You can also pick it up in person in the canton of Valais, by appointment.
Shipping or pickup will only take place after full payment of the order has been received.
The 30% deposit is non-refundable in case of cancellation.
If the event is postponed, the deposit can be transferred to a new date, subject to prior contact and our calendar availability.